Amas Tenumah
- Motivational Speaker and Author
- Customer Experience Expert
- Customer Service Speaker and Author
Amas is an adviser to C-Suite executives, a customer service thought leader whose thoughts are regularly featured on NPR, NBC, and other outlets. A 20 year customer service executive and the author of the best seller Waiting for Service, an insider’s account of why customer service is so bad. Amas presentation style has been described...
read the restAmas is an adviser to C-Suite executives, a customer service thought leader whose thoughts are regularly featured on NPR, NBC, and other outlets. A 20 year customer service executive and the author of the best seller Waiting for Service, an insider’s account of why customer service is so bad.
Amas presentation style has been described as “inspirational, irreverent and funny.”
read lessAmas Tenumah in Media
Speaker Programs
Working with people—customers, clients, patients, and yes, even family—can sometimes be challenging. The usual advice about "soft skills," fake smiles, and insincere apologies? They’re not just ineffective—they’re outdated. That’s why Amas offers real-world tools designed ...more
Working with people—customers, clients, patients, and yes, even family—can sometimes be challenging. The usual advice about "soft skills," fake smiles, and insincere apologies? They’re not just ineffective—they’re outdated.
That’s why Amas offers real-world tools designed to transform your interactions, no matter your industry. Our practical, actionable strategies empower you to handle tough situations with confidence. And the best part? These tools aren’t just for customer service—they’re equally powerful for navigating relationships with peers, coworkers, management, and even loved ones. If you’ve ever felt stuck dealing with a difficult customer, and you're done with being told to "just smile more," this course is your game-changer. Customers aren’t looking for a grin—they’re looking for solutions. Amas equips you with techniques that truly work. Stop spinning your wheels with outdated advice and start learning strategies that make a difference. With Amas, you’ll redefine what exceptional service looks like. ...less
Customer service is broken but not for the reasons you think. How did we get here, and how do we get back to customer love. Learn about The romantic stage of customer service • The ...more
Customer service is broken but not for the reasons you think. How did we get here, and how do we get back to customer love. Learn about The romantic stage of customer service • The disillusionment stage of customer service • The surrender stage of customer service • How to break the cycle of customer pain. ...less
Most of the conversation around AI is how to use AI to eliminate the need for humans in service. This is misguided and won’t work. The focus of AI should be to automate the tedious ...more
Most of the conversation around AI is how to use AI to eliminate the need for humans in service. This is misguided and won’t work. The focus of AI should be to automate the tedious part of service so that we allow human to human relationships to flourish. Key Points include the Evolution of AI and automation • Types of automation and AI • Guiding principles for automation. Learn how to ask the right questions of AI and AI and automation. Cost savings and efficiency should be by products of using AI to improve the lives of humans who work for and do business with you. ...less
Most of us live a life of intermittent suffering. We have few moments of utter peace from the mind followed by boredom, and then excitement and back to pain. What if you can interrupt this ...more
Most of us live a life of intermittent suffering. We have few moments of utter peace from the mind followed by boredom, and then excitement and back to pain. What if you can interrupt this cycle and simply live in bliss all the time. Can you handle that? Come find out.
The source of your suffering • Self help is a Scam • What eternal bliss looks like • Where to start ...less
Even the greatest invention ever started with a simple thought but moving from thought to actuality often requires courage. Learning Outcomes: • The power of a simple thought • The challenges to implementing ideas • ...more
Even the greatest invention ever started with a simple thought but moving from thought to actuality often requires courage. Learning Outcomes: • The power of a simple thought • The challenges to implementing ideas • Actional tools to help guide you from thought to implementation Target Audience: • Any and everyone will benefit from learning about thought leadership. ...less
There is nothing like listening to someone who seems to be talking to someone else. I will personalize your presentation to engage your specific audience. Learning Outcomes: • Personal review of your company, culture and ...more
There is nothing like listening to someone who seems to be
talking to someone else. I will personalize your
presentation to engage your specific audience.
Learning Outcomes:
• Personal review of your company, culture and desired
outcomes
• Develop presentation with industry specific examples to
help connect it the audience
• Provide actionable tools the help the audience to
implement what they have learned
Target Audience:
• Yours ...less
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