Myra Golden

  • Former Global Head of Consumer Affairs for Thrifty Rent-A-Car
  • Speaker on customer service, social media, and generational diversity
  • Co-Author of: Beyond W.O.W.: Customer Service Leadership

Myra Golden is one of America’s most recognized experts on customer service and customer complaint resolution.   She is the former global head of Consumer Affairs for Thrifty Rent-A-Car System. Also, Myra’s education in psychology has uniquely positioned her to develop critically acclaimed programs for dealing with difficult customers and understanding the psychology of recovery. Myra is the top Oklahoma customer service speaker. Her new program covers how social media is the new customer service. She also speaks on generational diversity. 

Myra has designed and produced customer service programs for such clients as Verizon Business, McDonald’s, Coca-Cola, National Car Rental, Michelin Tires, and Frito-Lay. She is also an author and columnist. 

Media files by Myra Golden

  • Customer Service Clip
  • Managing Gen X and Y Audio Recording
  • Complaint Resolution Clip
  • Keynote topic areas include:
  • Social Media is the New Customer Service
  • Beyond WOW!: Customer Service Leadership
  • Air-Tight Customer Loyalty
  • Customer Service Training:
  • The Customer Service Intervention - A full-day event to take your service from Ow to WOW!
  • Before You Hit Send! Why so many companies blow with consumer email and how you can do better!
  • Be Gumby! The Secret to an Air-Tight Customer Loyalty Strateg
  • Beyond WOW Customer Service Leadership (based on Myra's best-selling book)
  • The Golden Method for Complaint Resolution
  • How to Deal with Difficult Customers
  • Negotiating with Customers
  • Management and Supervisory Training:
  • Call Center Management: How to Motivate Call Center Agents
  • How to Manage Agent Performance
  • Call Center Quality Call Monitoring
  • My, My, It's Generation Y: How to Understand, Manage, Motivate and Retain Your Under-30 Workforce
  • Global Supervisory & Management Training
  • Communicating with Diplomacy & Tact
  • Managing the Generation Clash (Veterans, Boomers, Xers & Yers)
  • Eliminating Unacceptable Performance
  • How to Inspire Commitment & Cooperation
  • My, My, It's Generation Y: How to Understand, Manage, Motivate and Retain Your Under-30 Workforce
  • Request Topic Outline
  • Myra Golden teaches a customer service transformation system that helps service professionals create warm experiences, surprise and delight customers, and completely restore customer confidence after any service failure. Over 90% of the organizations using the system realize measurable improvements in customer retention rates, customer satisfaction levels, and document drastic reductions in the amount of money it takes to resolve customer problems.

Myra Golden is a highly sought-after speaker and one of America’s most recognized experts on customer service. She has become internationally renowned for her energizing delivery of hard-hitting advice that leads to dramatic and immediate changes in attitudes and behavior.An author, online columnist, video producer, and motivational speaker, Myra has been called “the powerhouse driving customer service improvement within many of the world’s best-known brands.”Myra has designed and produced customer service programs for such clients as Verizon Business, McDonald’s, Coca-Cola, National Car Rental, Michelin Tires, and Frito-Lay.In 2001 Myra gained national prominence when she began teaching a customer service transformation system that helps service professionals create warm experiences, surprise and delight customers, and completely restore customer confidence after anyservice failure. Over 90% of the organizations using Myra’s system realize measurable improvements in customer retention rates, customer satisfaction levels, and document drastic reductions in the amount of money it takes to resolve customer problems.Myra is the former global head of Consumer Affairs for Thrifty Rent-A-Car System, where she led a strategic team that regained the goodwill of unhappy customers and she worked with the company’s loyalty program to create value for the most frequent customers. It was this position that taught Myra the bottom-line value of restoring customer confidence after service mishaps.She has a Bachelor of Arts in Psychology and a Master of Human Relations. Myra’s psychology background has uniquely positioned her to develop critically acclaimed programs for dealing with difficult customers and understanding the psychology of recovery. 

Tags
Myra Golden, Oklahoma customer service speaker, oklahoma customer loyalty speaker, oklahoma customer, oklahoma generational diversity speaker, oklahoma social media speaker, tulsa ok speaker

 

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